Effective Date: March 2025

At Home Health Soft, we are committed to protecting the privacy and security of your personal health information in compliance with the Health
Insurance Portability and Accountability Act (HIPAA).

This Privacy Policy outlines how we collect, use, and protect your information.

1. Information We Collect

We collect and store the following types of information:

• Protected Health Information (PHI): Includes patient names, addresses, contact details, medical records, and treatment information.
• Personal Identifiable Information (PII): Includes information like names, email addresses, and phone numbers for users and clinicians.
• System Data: Includes IP addresses, login activity, and usage metrics for system security and optimization.

2. How We Use Your Information

We use the collected information to:

• Provide and improve our services, including scheduling, billing, and documentation.
• Maintain compliance with legal and regulatory requirements.
• Ensure secure clinician-patient communication and visit management.
• Generate reports and analytics to enhance system functionality.

3. Information Sharing and Disclosure

We do not sell or share your information for marketing purposes.

Information is shared only when necessary for:

• Authorized personnel involved in your care or billing processes.
• Legal compliance, such as responding to court orders or government audits.
• Third-party service providers who adhere to HIPAA guidelines.

4. Security Measures

Home Health Soft employs industry-standard practices to safeguard your information, including:

Encryption for data storage and transmission.

• Role-based access control to limit who can view or edit PHI.
• Regular audits and system monitoring to detect unauthorized access.
• Secure login processes, including multi-factor authentication (MFA).

5. Your Rights

As a user, you have the right to:

• Request corrections to any inaccurate or incomplete information related to your account.
• Restrict how your information is used or shared in certain circumstances, as permitted by law.
• Know how your data is stored and protected, including our security measures to ensure HIPAA compliance.
• Access records of your activity within the system to review changes and updates.
• Receive support and assistance regarding data security, access, or any privacy concerns.

6. Retention and Disposal of Information

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

When no longer needed, your data will be securely deleted or destroyed following HIPAA guidelines.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

Notifications of updates will be communicated via email or within the platform.

8. Contact Us

For questions or concerns about this Privacy Policy or your information, please contact us:

Email: support@homehealthsoft.com

File a complaint with Home Health Soft or the U.S. Department of Health and Human Services if you believe your rights have been violated.